On this page, you will find change logs for the following. Scroll to the section you are interested in.

  1. Note about plugin versions
  2. Android
  3. iOS
  4. Wurrd Client Interface Plugin
  5. Wurrd Authorization API Plugin


Recommended minimum plugin versions

Always get the latest plugins. Some features require updated plugins to work. Although we strive to be backwards compatible, the minimum plugin versions required for all features to work with the latest Android version are:
Client Interface: 1.0.5
Auth API: 0.1.5


Instructions to install or update the plugin are here.
After installing or updating the plugins, delete the stash folder located under /cache to clear the cache. Failing to do so would prevent the plugin from working.


Android – Released: January 5, 2017

  • Added: Exposing visitor details such as location data and user agent information where available.
    For Mibew, requires Client Interface 1.0.6
    User agent available for LHC with Client Interface 1.0.5 – Released: December 30, 2016

  • Added: Exposing visitor details such as email and location data where applicable.
    For LHC, requires Client Interface 1.0.4
    For Mibew, this has not yet been fully implemented – Released: November 21, 2016

  • Added: Visitor footprint for LiveHelperChat – Released: October 21, 2016

  • Fixed: Issue that caused random logouts. – Released: October 5, 2016

  • Added: Integration with LiveHelperChat (Beta) – Released: Sept 12, 2016

  • Added: Ability for the operator to use canned responses during a chat session
  • Fixed: A crash that occurs when a device is not connected to a network – Released: Jul 28, 2016

  • Fixed: Minor performance enhancements – Released: May 20, 2016

  • Added: Plugin update notifications
  • Added: Periodic update of server and operator details such as logo, avatar, operator name and email (Requires Client Interface 1.0.4)
  • Added: Ability to copy and paste messages. This may not work well on all devices
  • Added: Saving draft messages. Messages are no longer lost when navigating to a different screen
  • Fixed: More stability issues; addressing some cases when the application says operator is online but button still shows offline.
  • Added: Minor UI enhancements – Released: Apr 2, 2016

  •  Added: Setting to filter out notifications from conversations between visitor and other operators – Released: Mar 10, 2016

  • Fixed: Issue where on some servers when logging in a 501 error code is returned. If you experience this, you will need to install the Wurrd ClientInterface plugin version 1.0.3.
    In the plugins section of your config.yml, add the following:
 use_http_post: true – Released: Feb 22, 2016

  • Fixed: Issue where application fails to start on some devices. – Released: Feb 16, 2016

  • Fixed: Issue where the operator status notifications where incorrectly being updated in the course of the day.
  • New: Set the visibility of the operator status notifications to public such that they can be dismissed from the lock screen. – Released: Jan 31, 2016

This release is a major release that brings a new design as well as a host of new features.

  • New: Moved to user interface to Material Design.
  • New: Added translations for Russian, Portuguese, Spanish, and French.
  • New: Implemented the “typing…” feature, which lets each party see when the other is typing.
  • New: Implemented recurring notifications. New message notifications will be periodically repeated if the operator is not by his device.
  • New: Added notifications to indicate when the operator goes online and offline
  • New: Added option to filter out notifications when the visitor is navigating throughout the site.
  • Fixed: The operator is automatically logged out if the Mibew server or the Wurrd plugins have been deleted from the server – Released: Dec 29, 2015

  • Fixed: Issue where user wasn’t notified of expired sessions. This incorrectly made the user believe they are logged in to the chat server – Released: Dec 8, 2015

  • Fixed: Issue where the app occasionally freezes when putting the operator offline or online.
  • Fixed: There was a bug which prevented intranet sites from working appropriately. This feature was included in but didn’t work right. – Released: Nov 17, 2015

  • New: It is now possible to delete chat sessions that are closed. To activate deletion, press-and-hold a closed chat session, then select multiple if necessary and click the delete icon.
  • Fixed: Issue where offline messages appear as active chat sessions and cannot be closed. Offline messages are those that are left by a visitor when no operator is online.
  • New: Can now work with intranet sites. In previous versions the app could only be used against internet facing chat servers.
  • Improved general stability of the app. – Released: Oct 5, 2015

  • Fixed an issue where when viewing messages, special html characters show up with the “&xx;” notation.
  • Fixed an issue where if another operator is chatting with a visitor, the app shows as though the logged in operator is chatting with the visitor.
  • Given the fix above, added a new feature to take over the thread from another operator. – Released: Sept 11, 2015

  • First public beta release




1.1.1 (11) – Released: Jul 7, 2016

  • Fixed: Issue where app crashes if incorrect login details are entered. This crash also affects other parts of the app when it encounters a network connectivity issue
  • Fixed: Issue where multiple notifications are issued when a new message is received
  • Added: Notifications when updated plugins are available
  • Added: Feature to automatically pull down server and operator details updates such as name changes or logo changes
  • Known Issue: On larger screens (5.5″ and above) the active chat window doesn’t display the properly. Rotating the screen and rotating it back fixes the display


1.1.0 (10) – Released: Apr 12, 2016

  • Added: Improved user interface
  • Added: Improved stability
  • Known Issue: The “Put operator offline” check box doesn’t work. Disable the particular day you want to be offline
  • Known Issue: Multiple notifications are displayed when a new message is received.
  • Known Issue: Crash when user enters incorrect username/password to log on to the chat server. The root cause of the crash affects multiple areas of the app


Wurrd Client Interface Plugin

Instructions to install or update the plugin are here.
After installing or updating the plugins, delete the stash folder located under /cache to clear the cache. Failing to do so would prevent the plugin from working.


1.0.5 – Released: Sept 12, 2016

  • Exposing additional information about a chat: This includes location data and user agent information. For location data, the Mibew:GeoIp (1.0.1 or above) plugin is required. To install and configure the plugin, visit https://github.com/Mibew/geo-ip-plugin


1.0.5 – Released: Sept 12, 2016

  • Added an interface for the client to pull down canned responses


1.0.4 – Released: May 19, 2016

  • Added interfaces for the client to pull down updates for server and operator details such as server name, logo, avatar, operator name, etc


1.0.3 – Released: Mar 10, 2016

  • Fixed: Github issue 3 – There are some hosting servers that block or redirect PUT and DELETE requests. If you try to login from the Wurrd app you will get either an error code of 501 or null. To fix this upgrade to this version of the plugin. Then, in the plugins section of your config.yml, add the following:
 use_http_post: true


1.0.2 – Released: Jan 28, 2016

  • Fixed an issue where if the operator has connection issues he is not automatically connected back into the chat session.


1.0.1 – Released: Jan 19, 2016

  • Added an API to ping a thread. This is useful to communicate when the user is typing in the chat.


Wurrd Authorization API Plugin

Instructions to install or update the plugin are here.
After installing or updating the plugins, delete the stash folder located under /cache to clear the cache. Failing to do so would prevent the plugin from working.


0.1.5 – Released: Sept 12, 2016

  • Fixed issue where the plugin failed to be installed on some environments. This was caused because one of the indexes was greater than 1000 bytes. An example of such an environment is MariaDB with MyISAM storage


0.1.4 – Released: May 19, 2016

  • Improvements to access token management. Needed to solve issues where operator is online on the app but not indicating online on the web


0.1.3 – Released: Jan 19, 2016

  • Performance improvements: Adding indexes to some tables used by the plugin.


0.1.2 – Released:Oct 14, 2015

  • Extended the default refresh token duration from one week to 30 days.